Get Expert Support When You Need It

Our comprehensive support system connects you with financial modeling expertise through multiple channels. Whether you're tackling complex spreadsheet challenges or need guidance on advanced techniques, we're here to help you succeed.

Comprehensive Support Resources

Access multiple support channels designed to help you master financial modeling concepts and overcome technical challenges. Our team provides personalized assistance across various communication methods.

Priority Technical Support

Direct access to financial modeling specialists for complex spreadsheet issues, formula troubleshooting, and advanced technique guidance. Get detailed responses with practical examples and step-by-step solutions.
Response Time: Priority tickets within 4 hours
Available: Monday-Friday, 9:00 AM - 6:00 PM AEST

Video Consultation Sessions

Schedule one-on-one screen sharing sessions for complex modeling challenges. Perfect for reviewing your work, getting real-time feedback, and learning advanced techniques through hands-on demonstration.
Duration: 30-60 minute sessions
Booking: 48-hour advance notice required
Platform: Secure video conferencing

Self-Service Knowledge Hub

Extensive library of tutorials, template downloads, common error solutions, and best practice guides. Search through hundreds of practical examples and step-by-step walkthroughs.
Access: 24/7 availability
Updates: New content added weekly
Search: Advanced filtering and tagging system

Emergency Support Line

For time-sensitive modeling issues affecting critical business decisions. Immediate phone support with senior consultants who can provide rapid problem resolution and alternative approaches.
Phone: +61409630399
Response: Within 1 hour during business hours
Eligibility: Priority members and urgent cases

Submit Your Support Request

Provide detailed information about your financial modeling challenge to receive the most effective assistance from our specialists.